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Since we opened our doors 16 years ago, Federal clients
have relied on us to provide people with the right health information
when they need it, where they need it, how they need it. Our
customer-centric approaches anticipate needs and make obtaining
knowledge easy and intuitive.
Our clients' needs are constantly changing, and the services they require today may not align with their goals in 6 months.
That's why our Information Resource Center services are designed to be
expandable and scalable. We can transform a modest operation into a
large-scale solution when the need arises, adding multiple channels of
consumer contact and an even greater number of information delivery
options.
We offer live, person-to-person assistance, in both English and Spanish,
24 hours a day, 7 days a week, 365 days a year, from information
specialists who are trained to respond to requests for materials,
written inquiries, and callers in crisis. Our treatment referrals alone
number more than 400,000 each year.
Our state-of-the-art warehouse and distribution center is driven by the
latest warehousing and order fulfillment technologies. What's more, we
were among the first of our peers to move into the virtual information
center medium. Using new and emerging technologies, we create virtual
information centers that appeal to Internet-savvy audiences that want
information at the click of a mouse.
At the heart of every client operation we perform is technology that
informs a model of continuous improvement. We are constantly able to
capture detailed information about customer requests, merge it with
known needs and preferences, and mine that data. We can then
provide recommendations and innovations that increase efficiency and
improve the customer experience.
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Our solutions include: Toll-Free Call Center, Inquiry Response and
Tracking, Warehousing, Inventory Management and Distribution, and
Library Management. |
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