So, Kathleen Sebelius, Steve Jobs, And John Donne Were Working on This App…

June 29th, 2010

Kathleen Sebelius, Steve Jobs and John DunneBy Stephen Murphy, Senior Vice President, Digital Strategy and Innovation

The cause celebre today is the emergence of the electronic health record (EHR), an online site where doctors can place everything they know about a patient’s medical history, and patients can log on to check their health records. The leading edge of this innovation is the personal health record (PHR), a health-management tool that people are using to access (and control) their own health information. Good-bye, paper records-eventually.

Not many people have PHRs yet, but the rate of adoption is accelerating through services like Google Health and Microsoft HealthVault. A recent report from the California HealthCare Foundation shows that 1 in 14 Americans has used a personal health record, twice the number of users from the previous year. The new research reveals that people with PHRs “know more about their health, ask more questions, and take better care of themselves.” One-third of respondents say they use their PHRs as a vehicle for taking specific action to improve their health.

Health data can drive positive change when people who are engaged with their PHRs start taking better care of themselves. Plenty of health mobile apps are emerging that support personal interaction with one’s health data, and that’s a great step forward for the individual. But as a society, and within Government, we could be doing a much better job of sharing our health data resources. We need to fully integrate our data in a social sense to realize its full value.

Today’s Government websites contain massive amounts of information about grants, publications, and research resources. They’re built on an underlying infrastructure of data and information technology (IT). But the purpose of creating these systems is not to inform audiences about data and IT. The goal is to connect, tell a story, educate, and effect change-not easy tasks when the data are floating on disconnected islands. If I put up a website about nutrition, I want people to read my material and look for ways that they can adapt it to their lifestyle and needs. I want to pursue new opportunities to create positive behavioral change for a healthier America.

Six Ideas To Make Data Social

1. What if you could coordinate a communications plan, an outreach plan, a mobile plan, and an evaluation plan at the same time that you design your EHR system or website?

2. What if, at the outset, you built a solution that could feed a mobile application, an EHR record, a grantee website, and your Facebook and Twitter feeds so others could create their own mashups from your data?

3. What if you consider how the data you house could inform the EHR record of a health provider and build a data link to make it happen? Wouldn’t links to research data or evidence-based best practices provide a richer data set than just a blood test?

4. What if you could harness the data warehouse, the taxonomy that classifies your publications, and product description data to fuel a story bank of short-form messages for social media?

5. What if you could build in extensible data architecture that provides output information that can be meshed with Google maps to show publication shipments by mapped ZIP codes? What if you could overlay that information with data on disease prevalence, drug use, and homelessness?

6. What if your data architecture was designed to support a mashup of data to grantees that could help them write their next grant application or allow them to embed a shopping cart for your agency products on their site?

A Killer App

John Donne is famous for saying, “No man is an island, entire of itself; every man is a piece of the continent.” He also said, “Never send to know for whom the bell tolls; it tolls for thee.” Donne was referring to the custom of ringing a bell to inform the community when someone in the village died.

So imagine if John Donne, Steve Jobs, and Kathleen Sebelius, the U.S. Secretary of Health and Human Services, met to update Donne’s communications approach for our data-driven time. My guess is that they would come up with a mobile app that would inform you every time a useful piece of health information is produced that affects you. This message may be worth remembering the next time we’re tempted to invest more health dollars in another data island.

Tips on Engaging Health Bloggers and Online Journalists

June 18th, 2010

By Natalia Barolin, Health Communications Manager

A word cloud based on the text from this blog post.I recently attended the AllHealth Public Relations panel discussion, “Reaching Top Health Blogs in the New Media Environment,” at the National Press Club in Washington, DC, featuring four leading health bloggers. The event promised an opportunity to learn how to connect with health bloggers and online journalists and how to share our clients’ missions and initiatives to those who share similar interests.

In February 2007, a Zogby poll found that nearly 60% of Americans consider bloggers important to the future of American journalism. A March 2010 Pew survey found that the Internet is now the third most popular news platform, behind local and national television news. So, if you want to be relevant online, you need to understand the power of engaging health bloggers.

What I learned is that, while blogs allow health media a new and more responsive way to cover health news, the strategies for pitching to bloggers and online journalists are similiar to those for pitching traditional reporters. Here are some key insights gained:

1. Take the time to get to know your audience. Every blogger on the panel emphasized this fact. Some of their suggestions included: clicking and reading through the blog’s content, reading the blog’s “About” page, following the blogger on Twitter, commenting on the blog, and connecting with the blogger even when you’re not pitching. And, when it comes time to pitch, only send content and ideas that are relevant to the blog’s identity and readers. By doing so, you are more likely to be taken seriously and considered a trusted and reliable source. Otherwise, don’t waste your time and your clients’ resources.

2. Find out how a blog generates its content. Some blogs, like the Health Affairs Blog, are open to submissions from potential guest bloggers and invite bloggers to participate. Sometimes, the editors of the journal Health Affairs may even ask authors of articles to submit their materials to the blog, instead of the journal. Rather than generate its own blog posts, Kaiser’s Health News Blog Watch aggregates blog content. It rounds up the more opinionated blogs, while the more “newsy” blogs with a traditional reporting style end up in the Kaiser Health News (KHN) Daily Health Policy Report. If you want your clients’ blogs included in the KHN roundup of relevant policy blogs, Kate Steadman is the person to pitch. But, remember, focus on the relationship, not the pitch.

3. Know how to connect. Scott Hensley, of NPR’s Health News Blog, “Shots,” doesn’t accept guest posts, but is open to being pitched with ideas for the blog. Hensley says email is best: like most online reporters and bloggers, he does not like getting calls. If you do call, be prepared to deliver a strong and concise pitch in less than 30 seconds-and to be blown off. It’s nothing personal, but if they are interested in covering your story, they’ll call you.

4. Be ready to respond. Some bloggers are open to receiving posts and ideas from PR professionals on behalf of clients, but they will want to connect with your client very quickly and get the conversation going. The turnaround of a blog post is much quicker than a journal article, so don’t hold them up. Be the bridge to your client, not to an intermediary.

5. Timing is crucial. The chance of getting your story covered in a blog, just like in traditional media, depends on pitching the right story at the right time. Keep monitoring health news in traditional media, online and the blogosphere. That way you can identify and quickly move on the right opportunities to connect others with your issue or client.

6. Use Twitter to your advantage. Jeffrey Young, former editor of The Hill’s “Blog Briefing Room,” uses Twitter to find fresh content and determine when a story has saturated the blogosphere. Leverage this resource to make sure you’re not pitching yesterday’s news.

The AllHealth PR panel delivered a concise overview on how to connect with health bloggers, but let’s go a step farther. What tips do you have on connecting with health bloggers and online journalists?