What We Do
Information Center Solutions
Consumer expectations for timely customer service are increasing—as are the possible entry points into and out of an organization. Our customer-centric approach to information centers allows us to anticipate the needs of our consumers and makes obtaining health knowledge an easy and intuitive process.
At a Glance
- Toll-free call center
- Inquiry response and tracking
- Voice-over-Internet protocol
- Interactive voice response
- Warehousing
- Inventory management and distribution
- Exhibit program support
- Library management and services
- Taxonomy
Our Approach
IQ Solutions offers live, person-to-person assistance, in both English and Spanish, 24 hours a day, 7 days a week, 365 days a year. Our information specialists are trained to respond to requests for materials, written inquiries, and callers in crisis. Each year, we have over 28 million information center transactions.
Our state-of-the-art warehouse and distribution center is driven by the latest warehousing and order fulfillment technologies. What's more, IQ Solutions was among the first of our peers to move into the virtual information center medium. Using new and emerging technologies, we create virtual information centers that appeal to Internet-savvy audiences that want information at the click of a mouse.
Our Work
See examples of what we have already accomplished for our clients in information center solutions: